Perguntas Frequentes

Should I sign in using a Gmail account or another email?
Última atualização 3 meses atrás

You can sign in a few ways to The Journey Online - with a password or without. See details about each option below:
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Password Login

If you choose to set up a password for your Journey Online account, there are two options based on whether you have a Google-hosted email address or something else. If the email you are using is Gmail or any other domain hosted by Google (you log into your email through Gmail) you will click the Sign in with Google button. This will take you to enter the username and password you use when you sign in to your email normally. If the email is any other type, you will click the Sign in with email button. This will take you to a place to verify your email, if it is your first time, and then set up a password. Once you have set up your password in the system, you will enter your email and password to log in.

Passwordless Login

If you would prefer to not use a password for your account, The Journey Online has a passwordless login. You can click the Send link to email or Send code to phone buttons. The link to log in will be sent to your email or a code will be sent to your phone. Simply click that link or enter the code, and you will be logged in. You will have needed to have linked your phone number to account already in order to use the phone option. See below for instructions on how to link your phone number.

I can't find my passwordless login link in my email

Make sure you check your spam and other folders. Sometimes the login link can end up there. It could sometime also take a few minutes to show up. If you cannot find it, feel free to reach out to us via opening a ticket.

How do I link my phone number to my account?

You need to log in with an email first.

  1. Click on your Profile
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  2. Click 'Edit'
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  3. Click 'Link Phone to Account'
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  4. Add and verify your phone number

Now you can log in using your phone number in the future.

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