Frequently Asked Question
I clicked on the passwordless link from my email, but it just brought me back to the login page.
Last Updated 3 months ago
Let's Reset
- Close all other tabs that may have The Journey Online open.
- Log out and refresh The Journey Online.
- Click 'Send link to email' and enter your email.
- Now, close that tab as well.
- Navigate to your email and locate the login link. Make sure it is the most recent one from this login attempt (it may take a few seconds).
- Now click the link to log in.
Still not logging in
If you followed the steps above and you still can't log in, please reach out to us by opening a ticket and we will be happy to help!