Frequently Asked Questions
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69 FAQs matched your search criteria.
- Am I able to see my course before the start date?
- Can a church admin also be a group leader or member?
- Can a group have co-leaders?
- Can a user change the email they use to log in?
- Can I access my course if I don't have wifi?
- Can I change my group's course mid-year?
- Can I change the email I use to log in?
- Can I make a course in each color?
- Can my church help cover the cost for our users?
- How are users added to my church?
- How do I access my course once it is approved?
- How do I access my course?
- How do I access the leader dashboard?
- How do I access the leader/admin dashboard?
- How do I add people to my group?
- How do I archive my course?
- How do I create a course for my group?
- How do I create a leader account?
- How do I create a new course for my group next year?
- How do I deactivate a user?
- How do I download and print my current unit?
- How do I highlight something?
- How do I jump to a specific section in a Unit?
- How do I leave a comment within the unit?
- How do I make a user a group leader?
- How do I print a module?
- How do I purchase a license?
- How do I see my course?
- How do I sign in using my phone number?
- How do I take notes?
- How do users purchase a license?
- How long is my license good for?
- How long or short does a course need to be?
- How much is a license?
- How often are modules added?
- How often is new content added?
- I am a group leader, but do not see my course.
- I am a group leader, but I don't see the gear icon in the menu.
- I am a leader and still cannot see the gear icon, what do I do?
- I can't find my passwordless login link.
- I can't see some of the TEAMS buttons or the pencil icon. How can I get them back?
- I clicked on the passwordless link from my email, but it just brought me back to the login page.
- I deactivated a user. Can I reactivate them?
- I don't remember my password.
- I found a grammatical or similar error in a Unit.
- I have a co-leader. Are they also a leader in the web app?
- I led a group last year, can I use my same group and switch people out?
- I'm in a group but do not see my course.
- My course still says needs approval.
- One of my group members can't see their curriculum.
- Should I sign in using a Gmail account or another email?
- Updating custom Units: Why don't I see the updates I've made in my course?
- What are the bars at the bottom of each unit?
- What are the different roles and permissions in The Journey Online?
- What does a license give me access to?
- What does the lock button do when creating a course?
- What does the lock button mean when creating a course?
- What email will my new group members receive when I add them to my group?
- What is a course?
- What's the difference between the Blue, Red, and Green courses?
- Where is the course I did last year?
- Which modules should I lock when making a course?
- Why am I being asked to purchase a license?
- Why do some modules have dots?
- Why does each color start with modules in it?
- Why does the highlight tool not work some of the time?
- Why is my course not scrolling?
- Why isn't my course loading?
- Why isn't the home page loading correctly?